Ready to Build Your Dream Pool? Call Us At (980) 451-1850
Ready to Build Your Dream Pool? Call Us At (980) 451-1850
Your pool was built to a higher standard, and it deserves to be serviced the same way. At Tidal Custom Pools, our in-house pool servicing team brings the same structural knowledge and accountability to maintenance and repairs that we bring to every new build.
A pool is a long-term investment, and consistent, knowledgeable care is what keeps it performing the way it was built to. At Tidal Custom Pools, we treat every service visit with the same seriousness we bring to new construction.
Our service team is the same team behind our builds. We understand how pools are engineered from the ground up, which means we catch issues earlier, diagnose them accurately, and fix them right the first time. Our weekly pool cleaning plans start at $250 per month and include chemicals.
We offer a full range of pool servicing, all handled in-house by our own team:
At Tidal Custom Pools, we serve Charlotte’s most established, high-value neighborhoods within the 485 Loop. Our service area is focused deliberately, allowing us to give every project the hands-on attention it deserves.
We proudly serve clients within a 50-mile radius of Charlotte. If you don’t see your area listed, please don’t hesitate to reach out.
Our team handles chemical balancing, equipment checks, and routine cleaning to keep your pool performing safely and efficiently season after season.
Pumps, filters, heaters, automation systems, and lighting all handled directly by our own team. No third-party coordination, no delays.
Our service team brings construction-level knowledge to every inspection and repair, identifying and resolving issues before they become larger problems.
All warranty claims for Tidal-built pools are handled in-house by the same team that built your pool. We stand behind our work directly, with no outsourcing and no runaround.
We handle seasonal openings and closings with the same attention to detail we bring to every service visit, keeping your pool protected year-round.
We start with a thorough assessment of your pool's current condition, including water chemistry, equipment performance, structural integrity, and any existing issues that need to be addressed.
Based on the evaluation, we develop a service plan tailored to your pool's specific needs, whether that is a one-time repair, seasonal care, or an ongoing maintenance program.
Our team arrives on schedule, performs all agreed-upon service work, and documents what was done at each visit. You stay informed without having to chase anyone down for updates.
When our team identifies a developing issue during a service visit, we communicate it clearly and handle the repair directly before it becomes a larger and more costly problem.
We monitor the performance of your pool's mechanical systems over time and proactively flag equipment that is approaching the end of life, so replacements happen on your schedule rather than during a failure.
Our clients expect professional, consistent communication. We keep you informed about your pool's condition, completed work, and upcoming needs at every step of the service relationship.
At Tidal Custom Pools, pool servicing is an extension of the same standards and accountability we bring to every build. Our clients receive consistent, professional care from a team that understands their pool from the ground up.
Most service technicians have never built a pool from the ground up. Every member of Tidal's service team understands pool construction at a structural level, which means they recognize problems that generalist service crews routinely miss.
We do not dispatch subcontractors to handle service work. When you schedule a visit with Tidal, you get Tidal's own team at your property. That consistency matters for quality, accountability, and communication.
The same discipline we bring to building pools, we bring to servicing them. Proper diagnosis, correct materials, repairs done right the first time. We do not patch problems we should be fixing.
We service pools in Charlotte's high-value neighborhoods within the 485 Loop, including Myers Park, Eastover, Foxcroft, South Park, Dilworth, Elizabeth, and Plaza Midwood. The properties we work on require a service partner who matches the standard of the home.
Tidal's service clients are not ticket numbers. We build long-term relationships with the homeowners we work for, learning the specific needs of each property and delivering consistent care that protects the investment over time.
John and company were extremely accommodating throughout the entire process, providing vision when we had none (which was often) and support for the ideas we did bring to the table.
John and the team were amazing to work with and built us the most space.
And they absolutely followed through, managing the project from start to finish with such meticulous attention to detail and always keeping our budget in mind.
Yes. While all warranty work is reserved for Tidal-built pools, we do take on select service clients across Charlotte’s high-value neighborhoods. Contact us to discuss your property and service needs.
We handle routine maintenance and water chemistry, equipment repairs and replacements, structural inspections and repairs, warranty work, and seasonal opening and closing services.
For most pools in regular use, weekly or bi-weekly maintenance visits are recommended to keep water chemistry balanced and equipment running properly. We will recommend a service frequency based on your pool’s specific needs during the initial evaluation.
We are happy to evaluate your pool and develop a service plan regardless of who built it. Our team will conduct a thorough assessment of the pool’s current condition before recommending a service approach.
Yes. Our service team handles pumps, filters, heaters, automation systems, lighting, and other mechanical components directly. We do not outsource equipment work to outside vendors.
Contact us to schedule an initial pool evaluation. We will assess your pool’s condition, discuss your service needs, and put together a plan that fits your property.
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At Tidal Custom Pools, we bring construction-level knowledge, in-house accountability, and professional standards to every pool we service. Your investment deserves the same team and the same standard, long after the build is complete.
Your Investment. Cared for by the People Who Understand It.